CareHealthub

1 Introduction

At CareHealthub, operated by Phelbotek Healthcare Private Limited ("we", "us", "our"), we strive to deliver standard-setting healthcare facilitation and diagnostics booking services. This policy explains the criteria, guidelines, and processes related to cancellations, rescheduling, and refunds for any paid services booked through our Website or Platform.

2 Cancellation & Rescheduling Guidelines

We understand that schedules change. To cancel or reschedule an appointment, the following rules apply:

• Cancellation Window: You can cancel your scheduled diagnostics booking up to 24 hours prior to the scheduled slot to receive a full refund.
• Late Cancellations: Any cancellations requested within 24 hours of the scheduled slot are not eligible for a refund.
• Rescheduling: Rescheduling is permitted free of charge up to 12 hours before your scheduled appointment slot, subject to availability.

3 Refund Eligibility Criteria

Refunds will be processed only under the following conditions:

• Successful cancellation of the booking at least 24 hours prior to the scheduled slot.
• Failure from our end to deliver the scheduled service (e.g. sample collection phlebotomist does not arrive and a suitable alternative slot cannot be scheduled).
• Dual payments or excess payments made for a single booking transaction due to technical glitches.

4 Refund Processing Timeline & Method

Once your refund request is verified and approved by our support team, the refund process is initiated:

• Original Payment Source: The refund amount will be credited back directly to the original bank account, credit/debit card, net banking, or wallet used to complete the transaction. We do not issue cash refunds.
• Processing Time: Refunds are processed and credited within 5 to 7 business days. This timeline depends on standard banking clearing cycles and payment aggregator protocols.

5 How to Request a Cancellation or Refund

To request a cancellation or refund, please get in touch with us using one of the following methods, referencing your Booking ID and payment details:

• Email us at info@carehealthub.com with the subject "Refund Request - [Booking ID]".
• Contact our support desk by phone at +91 98845 65519 between 9:00 AM and 6:00 PM (Monday to Saturday).