CareHealthub

1 Introduction

Welcome to CareHealthub ("Website", "Platform"), operated by Phelbotek Healthcare Private Limited ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy details how we collect, store, use, and safeguard your data when you visit our Platform, book diagnostics, or engage our healthcare facilitator services.

2 Information We Collect

We collect personal information that you voluntarily provide to us when registering, booking services, or communicating with us. This includes:

• Identity & Contact Data: Full name, email address, phone number, and physical/billing address.
• Health & Medical Data: Patient names, symptoms, preferred tests, and details submitted securely to schedule diagnostics or consultations.
• Payment & Transaction Data: When you purchase services, payment details are collected and processed directly by our secure, PCI-DSS compliant third-party payment gateways. We do not store credit card/debit card numbers or bank credentials on our servers.

3 How We Use Your Information

We process your information for purposes based on legitimate business interests, fulfilling our agreement with you, and compliance with our legal obligations. We use it to:

• Facilitate account creation, user authentication, and secure access to bookings.
• Process your transactions, verify payments, and issue booking confirmations/receipts.
• Deliver your digital health reports and consultation details electronically via email or portal.
• Send administrative alerts, support messages, and updates regarding changes to our services.

4 Sharing Your Information

We do not sell, rent, or trade your personal information. We only share information with third-party service providers (such as payment aggregators and diagnostic partners) as strictly necessary to process your payments, schedule your tests, and deliver our services. We may also disclose your information to comply with applicable laws, government requests, or court orders.

5 Data Security

We implement appropriate technical and organizational security measures, including industry-standard SSL/TLS encryption, to protect your personal and transaction data. While we strive to protect your personal information, please note that no transmission of data over the Internet can be guaranteed as 100% secure.

6 Cookies and Tracking

We use cookies and similar tracking technologies to analyze traffic, customize your experience, and remember your session preferences. You can configure your browser to reject cookies, but this may disable some features of the Platform.

7 Your Data Rights

You have the right to request access to the personal information we collect from you, change that information, or request deletion under applicable data protection laws. To exercise these rights, please submit a request to our support email provided below.